Let's plan your safari!

We always aim to reply within 24 hours.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Frequently Asked Questions

We'll help you be prepared and informed throughout your amazing journey.
What is a safari?

A safari is an adventure that involves observing and photographing wildlife in their natural habitat. It typically includes guided tours in national parks, game reserves, and wildlife-rich areas.

Where are the best safari destinations in Africa?

Africa offers diverse safari destinations, including South Africa, Kenya, Tanzania, Botswana, Namibia, and more. The choice depends on your wildlife interests and preferences.

When is the best time to go on a safari?

Generally, dry seasons are popular for better wildlife visibility. This is when the vegetation is thinner, water sources are scarcer, and wildlife tends to congregate around waterholes. The months of June to October are dry in most southern and eastern African countries, including Kenya and Tanzania.

The wet season, often referred to as the "green season," is characterized by lush vegetation, abundant water, and migratory bird activity. It can be a beautiful time to visit, especially for birdwatching. However, the thick foliage can make it more challenging to spot wildlife. The wet season varies by region but often falls between November and March in many places.

Shoulder seasons are the transitional periods between the wet and dry seasons. They can offer a balance between good wildlife viewing and comfortable weather.

What types of animals can I expect to see on a safari?

Safari-goers can spot the "Big Five" (lion, elephant, buffalo, leopard, and rhinoceros), along with various other wildlife, such as giraffes, zebras, hippos, and countless bird species.

Is it safe to go on a safari in Africa?

Safety is a top priority for safari operators, and travelers are generally safe during guided tours. Follow the guides' instructions and take recommended precautions.

What should I pack for a safari?

Bring comfortable, neutral-colored clothing, sunscreen, insect repellent, a good camera, and binoculars. Check with your tour operator for any specific recommendations.

Can I book a private safari or join a group tour?

Both options are available. Private safaris offer a more personalized experience, while group tours are often more budget-friendly.

What's included in the safari tour package?

It depends on the package you choose. Check for your specific accommodations, meals, game drives, park fees, and airport transfers, to understand the full scope of the package.

What types of accommodations are available on safari tours?

Safari accommodations vary from luxury lodges and tented camps to more basic bush camps and budget-friendly options. The choice depends on your budget and preferences. Zola Wilderness Journeys focuses on more exclusive experiences which have that magical feeling.

What is the difference between a villa, a lodge and a tented camp?

Lodges are permanent structures with solid walls and often more luxurious amenities, while tented camps offer a more immersive experience with canvas walls and a closer connection to nature.

Lodges can range from mid-range to ultra-luxurious. Tented camps vary in terms of comfort, from basic to luxurious.

Villas in the context of safari accommodations often refer to exclusive, private accommodations that can be part of a lodge or camp. Private villas are standalone and well-appointed within a safari property. They offer maximum privacy and are often favored by couples and families.

What are the facilities like in safari accommodations?

Facilities can range from basic to luxurious and may include private bathrooms, electricity, comfortable beds, dining areas, and common lounges. Luxury accommodations often include pools and spas.

The most luxurious accommodations in African safari destinations are often found in high-end lodges, private villas, or luxury tented camps. These top-tier accommodations are known for their exceptional amenities, personalized service, and extraordinary attention to detail.

Do accommodations have electricity and Wi-Fi?

Many lodges and camps offer electricity and limited Wi-Fi, but it's important to check with your specific accommodation. In remote areas, expect limited connectivity.

Is air conditioning available in safari accommodations?

Air conditioning is available in some high-end lodges and hotels, but in many tented camps, natural ventilation and fans are used.

Can I request a specific type of accommodation (e.g., family-friendly or romantic) for a special occasion?

Yes, accommodations often have options for couples, families, and honeymooners. Inform your Zola Travel Manager about your preferences when booking. We'll help you design your perfect experience and give suggestions for available options.

Are accommodations safe from wildlife?

Safari accommodations take safety seriously. Most have security measures in place to keep wildlife at a safe distance from the guests. It's essential to follow safety guidelines.

What should I bring for my stay in safari accommodations?

Pack comfortable clothing, a flashlight, personal toiletries, and any essential medications. A recommended packing list will be included in your package of materials and itineraries when you journey with Zola.

How long is the typical safari duration?

The duration of safaris varies and mostly depends on your preferences and budget. For the full experience, we recommend to have at least 7 days, most commonly 10 days or more.

What's included in the safari package with Zola?

Our safari packages typically include accommodations, meals, daily game drives, park fees, and the services of experienced guides. We strive to provide a comprehensive and hassle-free experience.

What's not included in the safari package?

While our packages cover most essentials, travelers are responsible for international airfare, visas, travel insurance, personal expenses, and tips for guides and staff.

Are safaris suitable for all ages, including children?

Yes, our safaris are designed to accommodate travelers of all ages. We offer family-friendly safaris with activities and accommodations suitable for children.

What are the payment terms and methods?

We require a deposit to secure your reservation, with the balance due prior to your safari. Payment can be made via credit card, bank transfer, or other convenient methods.

Do you offer travel insurance, and is it recommended?

We highly recommend travel insurance to protect your investment. While we don't sell insurance directly, we can provide information on reputable insurance providers.

Can I request a customized safari itinerary?

Absolutely! We offer tailored safari itineraries to match your specific interests, whether it's focusing on birdwatching, photography, or particular wildlife species.

What is the cancellation policy and refund process?

Our cancellation policy outlines the terms and conditions for cancellations and refunds. We recommend purchasing travel insurance to safeguard against unexpected changes.